FAQs

FeteMerch was born out of a deep passion and a vibrant vision. Our core purpose is to forge a meaningful connection for the Caribbean diaspora with the countries we fondly call home. We're driven by our love for the pulsating rhythms of soca and dancehall music, which resonates with so many hearts worldwide.

But our mission goes beyond just music and cultural ties.

We're dedicated to empowering and providing a platform for aspiring artists and influencers who dream of launching their own merchandise. FeteMerch is not just a brand; it's a community, a celebration of heritage, and a springboard for creative talent. We're here to bring people together, celebrate our rich Caribbean culture, and offer a space where artistry and entrepreneurial spirit can flourish.

We're dedicated to making your shopping experience seamless and convenient! For your ease, we accept a variety of payment methods including major credit cards like MasterCard, Visa, American Express, and Discover.

Additionally, we cater to digital preferences with options like Paypal, Venmo, Apple Pay, Shop Pay. Rest assured, your chosen method of payment will be securely charged only when your order is confirmed and placed.

We're here to ensure your transaction is smooth and worry-free!

We're thrilled to share that our products can journey across the globe to reach you!

Whether you're nestled in the bustling cities of the US, the charming towns of Europe, or the scenic landscapes of Canada, we've got you covered. In fact, we ship to the US, Canada and Europe to ensure that you can enjoy what we offer no matter where you are.

If your location isn't currently on our list, please don't hesitate to let us know at support@fetemerch.co.

We continually expand our horizons and would love to include your country in our journey. Your interest inspires us to broaden our reach, and we're committed to bringing our products to every corner of the world!"

We're delighted to bring FeteMerch to your doorstep, wherever you are in the world! To make your shopping experience even more enjoyable, we offer free shipping on all FeteMerch apparel orders over $100. It's our way of saying thank you for being a part of our vibrant community.

And there's more good news! Keep an eye out for unique shipping savings on our FeteX collaborations. FeteX is our exclusive line where we team up with talented influencers and artists, empowering them to create and sell their own unique merchandise. It's part of our commitment to celebrate creativity and connect our community with the inspiring work of these artists.

So whether you're picking something from our FeteMerch collection or supporting an artist through FeteX, we strive to make your shipping experience as convenient and rewarding as possible.

Happy shopping!

If you're in Trinidad and looking to receive your FeteMerch orders effortlessly, setting up a Skybox is the way to go, and it's completely free! We recommend two reliable options for you: CalJetpack and WebSource.

1. CalJetpack: Signing up is simple. Just visit their website, complete the sign-up process, and download their app for easy access and management of your deliveries. You can find all the details you need here: CalJetpack.

2. WebSource: Another fantastic option is WebSource, known for their efficient and customer-friendly service. Start by signing up on their website WebSource and follow their easy steps to get your own Skybox.

Both these services make international shopping, including getting your FeteMerch products, a smooth and hassle-free experience. If you need any help or have questions about using these services for your orders, don't hesitate to contact us at support@fetemerch.co. We're here to assist and ensure your shopping experience with us is nothing short of fantastic!

We completely understand your concern about receiving your cherished FeteMerch items, especially when you're located outside our main shipping regions. But rest assured, we've got a solution for you!

For our valued customers in the Caribbean, using a skybox service is a popular and reliable option. It's a great way to ensure your orders reach you safely and efficiently. Check out our other article that discusses the Skybox options. 

Remember, we're here to support you every step of the way. If you have any more questions or need assistance, please feel free to reach out to us at support@fetemerch.co. We want nothing more than for you to enjoy your FeteMerch products, no matter where in the world you are!

We understand how important it is to get your order confirmation promptly. As soon as you place an order, we automatically send a confirmation to your email address. If you haven't received it within 24 hours, there might be a slight hiccup, and we're here to help! Please check your email's spam or junk folder just in case it's landed there. If it's still missing, don't worry, we've got your back.

Contact us at support@fetemerch.co, and we'll swiftly look into it for you. Your peace of mind is our top priority, and we're here to ensure every step of your shopping experience with us is smooth and enjoyable.

Absolutely! Keeping you updated every step of the way is part of our commitment to ensuring a smooth and enjoyable shopping experience. From the moment you place your order with FeteMerch, you're in the loop. We'll send you updates at each stage – from order confirmation to dispatch.

Once your order is on its way, we'll provide you with a delivery confirmation email. This email includes a handy tracking reference, allowing you to stay connected with your order's journey. Simply use this reference to check the progress of your order online at any time.

We understand how exciting it is to await your new purchase, and we're here to make sure that anticipation is met with reassurance and ease. If you have any questions about tracking your order or need further assistance, don't hesitate to reach out to us at support@fetemerch.co. We're here to help make every aspect of your FeteMerch experience delightful!

We're just as excited as you are for you to receive your order!

For orders within the U.S., we aim to deliver them to your doorstep within three to ten days, depending on the shipping method you've selected.

For our international friends, please allow up to 14 days for delivery.

We understand waiting can be hard, so you'll receive automated tracking notifications from the delivery company to keep you in the loop.

This way, you can watch your order's journey to you! If there are any delays or if your order hasn't arrived within the expected timeframe, please don’t hesitate to contact us at support@fetemerch.co.

We're here to ensure your order arrives safely and promptly, and we'll be happy to check the status for you. Your satisfaction is our priority, and we're committed to making your shopping experience with us a joy from start to finish."

Firstly, we want to extend our sincerest apologies if your order didn't meet your expectations.

We strive for excellence and your satisfaction is our priority. If your order has arrived damaged or faulty, we're here to make it right. Please snap a few photos of the product and email them to us at support@fetemerch.co along with the details of the issue. We promise to get back to you within 48 hours to swiftly address your concerns.

If the product has been manufactured incorrectly, which happens occasinally, we understand – sometimes things just aren't a perfect. We'll gladly accept a return, provided the item is in its “as new” condition and returned in its original packaging with all labels attached.

We're committed to ensuring that your experience with FeteMerch is positive, even when things don't go as planned.

Rest assured, we're here to support you every step of the way!

We deeply appreciate your choice to shop with FeteMerch and understand that sometimes things might not go as expected.

Each item you order from us is uniquely custom-printed just for you, which means your purchase is truly one-of-a-kind!

Due to the custom nature of our products, we can accept returns only if there's a manufacturing defect. While we cannot offer exchanges, we're here to ensure you get the quality you expect.

To help you find the perfect fit, especially for clothing, we recommend double-checking the fit charts provided with each product. We understand that sizing can be tricky, and we want to ensure you feel confident and comfortable purchasing.

If you encounter any issues with your order, don't hesitate to get in touch with us at support@fetemerch.co. Your satisfaction is our top priority, and we're dedicated to resolving any concerns you may have. Thank you for your understanding and for being a valued part of the FeteMerch family.